Returns & refunds

Updated 2026-11-11

Request a return

Contact ejfvwejen@gmail.com within 30 days of delivery with your order number and reason for return. We will provide return instructions and the appropriate return address. Do not send a return to a supplier address without contacting us.

Condition and return costs

For change-of-mind returns, items should be unused, in their original condition and packaging, with proof of purchase. You pay change-of-mind return postage. Contact us first for damaged, defective or incorrectly supplied items; we will arrange an appropriate remedy and cover necessary return costs where required.

Refunds and cancellations

After receiving and inspecting an approved return, we will email the outcome. Approved refunds are sent to the original payment method. Your payment provider may take additional time to display the refund. Contact us promptly to request a cancellation; we cannot guarantee cancellation after dispatch.

Your rights

This policy does not limit statutory consumer rights or remedies that apply to your purchase.